
Using the Golden Circles to Discover Opportunities and Reframe Value
Mitchell Kemp
28 March 2023
Principal Consultant
If you’re looking for inspiration on how to grow and sustain your organisation, the Golden Circles concept developed by Simon Sinek may be just what you need. The Golden Circles is a powerful tool which encourages organisations to look at their core values and objectives from a unique perspective, which can help you discover ways of creating sustainable growth.
At its core, the Golden Circles consist of three main components – why, how, and what. By focussing on the “why” of your organisation first, the Golden Circles encourages leaders to look beyond the traditional discussion of what products and services their organisation provides and instead look at their deeper purpose.
When you explore the “why” behind your organisation, you’ll likely discover a passion or drive that contributed to the creation of your company in the first place. This passion can serve as the foundation on which your organisation is built and can provide the push and motivation needed to discover opportunities and sustainable growth.
The next level of the Golden Circles to explore is the “how”. This is where you decide on the strategies and tactics you’ll use to achieve your purpose and objectives. By understanding the why and how of your organisation, you can then start to look at the “what” by detailing the products and services your organisation will provide to fulfil its purpose and reach its objectives.
Additionally, the “how” layer of the Golden Circles provides a great opportunity for organisations to get creative and think outside the box. Here you can explore ways to differentiate yourself from your competitors and create unique selling points that will attract or retain customers.
By exploring the Golden Circles concept, organisations can discover fresh opportunities for growth from an entirely new perspective. By looking at the why, how and what of their organisation first, organisations can gain clarity over their objectives and create sustainable growth.
If building and sustaining steady growth is on the top of your agenda, reframing value should also be on your radar. Reframing value is the process of changing how you look at the value of your product, service, or business model. It involves a comprehensive study of what you can offer and understanding how that value aligns with customer needs and expectations.
The reason reframing value is integral to steady growth is that it can allow you to better tailor and market your offerings to your target audience, gaining the attention and loyalty of new customers. It can also act as a benchmark for exploring new opportunities or products and help you to engage in pricing strategies that are strategically placed to maximise profitability and resources. This works to your advantage, as you’ll be better able to capitalise on opportunities without overextending, allowing you to quickly and effectively scale up growth over time.
One way to reframe value is to measure and assess it from a customer’s perspective. Make sure your communication strategy is accurately reflecting what makes your products and services valuable, based on what your customers want. Align your messaging with customer needs and identify any gaps that can be filled in order to offer an improved product or experience. This will help you determine how to tweak your products or services to best meet those needs.
Reframing value also allows you to better manage and develop relationships with existing customers. By understanding how they value your offerings and what that means in terms of the customer experience, you can create initiatives that will keep them loyal. Additionally, by taking the time to study customer feedback and preferences, you can foster trust – building the belief that not only does your company understand their demands, but that you’re willing and able to provide them with what they value. This can create a strong bond between your organisation and your customers, which is critical in maintaining steady growth.
By taking the time to understand the purpose of your organisation (why), your current offerings (what) and how they fit into customer preferences, you’ll be able to better tailor your services, better engage with customers and create effective strategies (how) that bolster steady and reliable growth.

